I am a victim of the auto industry. Dealers, sign in to see your Dealer Panel. I was never without a cup of tea and never waiting for more then 10 minutes. Juvenile. Would highly recommend anyone going there to purchase and deal with Leon. My car was processed quickly and strong communication throughout the process. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. It was a leaking windshield washer pump which they had in stock and replaced it right away. Brought my van in for service and winter tires about 2 weeks ago. Received excellent customer service today from the Service department! The service advisor did not ask any questions and it was almost like I was an inconvenience. I was completely at their mercy and I have never felt so powerless.Today I am the owner of a new car with a sticker price of $26,000 car that has a $33,000 loan on it. Michael Halabi treated us with respect and was very professional. Very sad I bought my car there. Overall Experience. Great service at Northstar Hyundai, from the service advisor to the parts-person, mechanic (who you rarely interact with at a dealership). I told Northstar Hyundai about the issue of it not starting 3 times in 1 week, and told them I think they sold me a defective vehicle and I want them to take it back. Realized today that they had put our bench seats down for the tires and squished a set of our wireless headphones. My friend got pressured into buying something he did not want, only after looking at one vehicle. I sent an email for follow up and still have not received a response. They could not guarantee that it wouldn’t cost me anything. Asked about a loaner car before service was done just in case. But be aware of their parts pricing. This is highly unethical, not to mention fraudulent!!!! I'm not a mechanic but even I know that for those parts to fail the truck is usually over 120,000 to 160,000 km at minimum. Our Staff - Spruce Grove Hyundai. This dealership was top notch! We had canceled! Word of advice, never ever come to this dealership. Lobby has comfortable seats, coffee available, Tv to watch, free GoWifi to use while you wait and vending machines. They all work together to get your vehicle safely drivable again. Then suddenly the bank calls the dealership we eventually purchased from, telling them Northstar had already PUT IN FOR & RECEIVED the money for our financing & therefore they could not complete our financing at the other dealership until Northstar returned the money!!!! - the initial NorthStar inspection was invalid (if completed at all), After I decided on a Hyundai Kona the process was absolutely painless. Two middle fingers up to Northstar Hyundai. He is so happy ZERO STARSI can't stress this enough - avoid this dealership at all costs or you will regret it!!! I pleaded with them and showed them their guarantee on their website and told them I would buy another vehicle from them, I am desperate now to not be stuck with a defective vehicle.They would not exchange my vehicle like advertised on their website but they would buy my defective vehicle back as a trade in for a new 2020 Hyundai. Thank you for choosing NorthStar Hyundai! Sat down the following day with Trevor & he seemed good, though resigned to the fact that we had found a vehicle elsewhere for a much more reasonable price. What on earth is going on over there? They had charges for whenever they wanted to charge me... $500 block heater fee, $500 for etching fee, plus whatever they felt like giving me for my trade in. I had it repaired under the extended warranty plan I bought. I feel lied to actually. You can make a change to … In fact they were shocked that the dealership would even sell a vehicle with the ball joints in that condition. Supplies are limited & wait times are getting longer. Ryan helped me find something that was still within my budget and it came with a sunroof, heated seats and heated steering wheel. Thank you for your positive feedback, it helps us know that we are doing our job right. Those vile, sneaky scumbags are playing games!! If possible are you able to email me directly in hopes of resolving the matter to your satisfaction? He said to bring that in as well and they would look at it. Guess what, they did not check the drop box for any keys and my car has been sitting in front of them for hours. Sales Manager. The salesman Michael actually had the nerve to pout & whine to us repeatedly about losing his month end & sales bonuses!! Northstar is actually doing everything they can to make our lives hell because we backed out (& rightly so) on a terrible deal with a disgustingly unethical dealership. Car Owner BlissI recently purchased a Hyundai from this dealership and it was actually a pleasant experience. - the repairs ended up costing me $250 which should have been completed at NorthStar before I ever received the truck in the first place (actually before it was ever even presented for sale) Actually, stay away from GoAuto completely or risk getting screwed. In the meantime, Michael G. contacted the warranty company and said that they would send a cheque to reimburse me for my warranty purchase (which I still haven't received more than a month later). The air conditioning worked for a few months and then quit again. According to their website 2nd time buyers get $500 self referral bonus off the car, I asked for this and they said no. At the end of April I went in to NorthStar Hyundai to trade in my truck for something newer. I actually truly think some of the staff need some much needed additional training... nobody seemed to know anything and I had to be the middle man to communicate between departments. The ladies at the front were unprofessional, rude and ignored me despite me having had an awful experience already. Pricing. I would highly recommend Mike in Finance, thank you tons! That evening I test drove a Ford 150 and looked at a couple other vehicles on the lot. After speaking with Colin, he reluctantly agreed to cover the cost of the balancing from the third party company. General Manager. Sales staff are pleasant and mean well. It also had issued with the CD player overheating, which they said isnt a safety issue so even if it was sold to me broken they cant help me. Quality of Work. मैं हंकू को … We will definitely recommend the dealership to other people. Ryan said that there was no existing warranty on the vehicle (which I later found out wasn't entirely true, the truck still has GMC power-train warranty) but that if there were problems within a reasonable period (30-40 days) that the dealership would take care of it. cgrolway@goauto.ca- Caitlin, Northstar Hyundai. Do not waste time: the advertised price has nothing to do with the price you will be asked to pay. However, I was planning on having a major service done on my vehicle and decided against it because of the customer service I got. And it was done like what else you would expect. I told Northstar Hyundai about the issue of it not starting 3 times in 1 week, and told them I think they sold me a defective vehicle and I want them to take it back. X. Meet Our Staff. Our staff here at River City Hyundai is here for your convenience. It turned out that not only did all tires need balancing, but they reported that the upper ball joints were almost completely worn out. He gave me suggestions and his advice, but was in no way pushy whatsoever. Then he helped me get all the paperwork finished (including driving me to the nearby registry office). Wanted to purchase a car from this place, booked a test drive and had a talk with a salesman and a finance manager, but I changed my mind. I will be returning to NorthStar Hyundai for all of my vehicle needs. Write a comment Share. I was told I would receive specific items with my new vehicle by my sales person at Northstar Hyundai, but she never followed up to make sure those promises were met. I purchased a brand new car this past summer and was extremely happy with my sales guy. Order Your Winter Tires Now. The repair costs me $1000. I found that statement absolutely absurd. Inappropriate Content In fact, I will go out of my way to not bring them business. Before he knew it he was signing for the vehicle, without even being explained to him! I understand that unexpected things come up when dealing with customers vehicles but perhaps they should consider having automotive techs that strictly deal with the oil changes, if they don't already, so they can get their customers out quicker. Incorrect Dealer Page He took the time to let me test drive a few on the lot before I finally chose one in stick shift which is lots of fun.
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