We value your privacy. After the work was done, he remarked that the parts had not been varnished, and that I needed to do that. I've been looking to get 2 sliding patio doors replaced. It took a while to explain that it was not just the panel being replaced, but the whole door.... And the supplier that manufactured the door no longer supplied them the door. So a technician visited and looked at the door and said that it should just be replaced, would be too difficult to repair. Pella’s complete composite panel and frame system is engineered to be exceptionally energy efficient. The installer admitted that they are defective but no longer under warranty. They also used private bathrooms when a contractor's bathroom is available. Customers can watch videos or read blogs to help them get design ideas and get started purchasing doors and windows. I do not blame the service person, but the company that does not invest in maintaining good records and methods to take care of their customers. I am shocked to see how low quality is pella windows. Explore all window, patio door and entry door ratings and reviews. Impact performance option is also available. Let us help you find a solution to the problem you're having. They are the most confusing unprofessional company I have ever dealt with. Choose from solid panels or panels with decorative, obscure or Low-E … I purchased what I thought was a quality product for my home. Thank you, you have successfully subscribed to our newsletter! Instead, it occurred on the date of installation (well within any warranty period). For more information about reviews on ConsumerAffairs.com please visit our Impact performance option is also available. My home is part of a condo association. Get connected with a professional near you on HomeAdvisor. Although I asked I haven’t heard from them regarding the seal and the head expender for the 25 Windows I sadly ordered from Pella. Asking the homeowners association if we can replace with more reliable Andersen windows, which continuously produces its products. Note that this door was mounted on my front porch with a very deep overhang. Online guides available: Welcome guests into your home with white entry doors. Let us help you find a solution to the problem you're having. Not that they delamination was major but I would expect more for paying a premium. I wish they had just gotten a more reliable brand in the first place. This is a typical instance of poor customer service. 2 years later I’m still fighting to get someone to service them as I was notified by the company that there is 4 large windows installed without glass blocks. Explore Pella's white entry door offering to find inspiration for your home. Disgusting. Get inspiration and upcoming local offers... Stop by to see and touch a variety of energy-efficient windows and doors. He was planning to just leave the door without any hardware and it was up to me to replace. I realize after a few days I never got an email confirmation so I call about 4 different numbers trying to get someone to help me. Explore wood, fiberglass and steel front entry door styles to find the perfect fit for your entryway. Also the way Diamond's window locking the net is so much better than Pella windows. I've been looking to get 2 sliding patio doors replaced. See reviews below to learn more or submit your own review. I have two Pella patio doors. Custom product creation: Also, the windows are not high quality, but that is not the installation crew's fault. Â© 2020 Pella Corporation, All Rights Reserved. I am Extremely disappointed! Wood Entry Door Features & Options In hindsight, we would never have contracted Pella in Monroe to install our replacement windows if we knew they were unwilling to stand behind their work. They started failing apart. They bought 25 windows from Pella. And they cost 50% less than pella. Last summer, 2019, I hired a Pella repairman to see about replacing a Pella window that wouldn't close. Had we not discovered the leaking as a result of the renovation, further damage would most certainly have occurred and the walls may eventually have fallen apart from the damage. Set up an appointment online through Pella's website. Find the right Pella windows and doors for your home. I get bounced all around to talk to different people. Also diamond windows arrived with cover to the screw, while Pella without. In 2014, Pella Windows in Monroe, Connecticut installed several windows in our house in Redding, Connecticut. And they came without many parts. The company also makes wood, fiberglass and steel entry doors; French doors; sliding, bifold and multi-panel patio doors; storm doors; and garage doors. Users can create a custom door or window using this company's online design tool to choose materials, colors, shapes and sizes. Spent $37,000 on Pella windows. Unsubscribe easily. Enjoy reading our tips and recommendations. Tried to contact both the company and the consultant with no reply. Installation and service help: ConsumerAffairs is not a government agency. Despite one of their store managers AND their current installation manager acknowledging the error in their installation, the Monroe, Connecticut store has disclaimed responsibility for the repairs based on the "expiration of their warranty period". Regardless of anyone's personal opinions and beliefs, it strikes me as a negative reflection on a company whose representatives disregard the governor's order and the advice of health professionals worldwide by not wearing masks in the building or individuals' apartments. Years of Exceptional PerformancePellaâs complete composite panel and frame system is engineered to be exceptionally energy efficient. Or create contrast by pairing these doors with a dark paint color. I told him to take his door and that I would never buy another Pella product again. They dripped urine on the floor and left the seat up, as well. Unsubscribe easily. Now, 13 months later, it is again not closing. Original review: Oct. 22, 2020. Sign up to receive our free weekly newsletter. My old Pella windows will certainly be replaced with windows that are NOT Pella. I told him to remove the door and replace my original delaminated door and take back the initially thought warranted door. Its location on this page may change next time you visit. Panel Styles. I schedule a 3rd consult online about 2 weeks later. Get buying tips about Windows and Doors delivered to your inbox. He recommended that I replace just the sash, at a much more reasonable price. We value your privacy. While we disagree with the store as to the length of the warranty period in the first place, and while the damage was DISCOVERED (fortunately) after their claimed warranty period, the damage resulting from their faulty installation did not occur AFTER the expiration of ANY warranty period.
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