If the 5 networks visible to you have a lot of devices and they are close then it will have an impact on the congestion. Ive called customer support and they just told me to hold down the reset botton or the pull he plug on the back of the modem. This thread's discussion is locked. On wifi, if I'm a few feet from the modem sitting just below it on my stairs, I get about around 135 down and 150 up. It's … Additional post because I found out that our Roku TV would not stay connected last night.So back to Telus I go... @RonAKAYes, I turned it back on. Use 5Ghz instead if at all possible. I have a newly installed T3200M modem/router. I have tried turning it on and off and also resetting the modem and neither of these things have worked. Do a hardware reset on it, It likely has taken a firmware update when it was first plugged in, or will do so when you reset it. Polecat. Well, once discovered, that was an easy fix! In that case I selected 11. I'm pretty sure that using the power button on the back is the same as unplugging it and plugging it back in. The internet keeps cutting out on it. You have to Apply to update your router. By channel do you mean 2.4 vs 5G? Strangely enough I recently switched cell carriers from Wind-->Public Mobile (Telus subsidiary) and now my S6 keeps 5G connected much better no clue why that would make any difference, Would you mind posting current Firmware version T3200M is running now from Actiontec config http://192.168.1.254. They resolved when I switched to a mesh setup. I'm on channels 11 and 161, one neighbor near me is on channel 11 and 149 is showing a signal quality of 25 and 45. That was what did it. Check your device WiFi status for the download and upload link speeds. It shows people 2 to 3 blocks away 20 or more show up. Vous aurez besoin de cette information pour configurer votre service Internet, obtenir du soutien technique ou poser des questions générales. Have you noticed whether the router is rebooting during these times? @RonAKA @xray @DavidR8 I use a site (matthaefner.com) just the free one. Neighbours with the most likes in the past month. My Telus t3200m won’t connect to the internet and the internet light stays solid orange after trying to connect. Just FYI. Are your issues on the Ethernet connected devices or the WiFi devices, or both? Honestly, I had performance and connectivity issues constantly with my T3200. Neighbours with the most likes in the past month. Keep in mind you will need to redo all your wireless settings as they've been reverted to default. If they can't find the problem on their end, a visit from a tech would be the next step. Similar can be done with the 2.4G. See screen shot below. On Internet 25 (Yeah I know...slow like a turtle ) I get download of 26Mbps and upload of 6 Mbps on copper.Connection issues seem to have gone away also. Maybe that’s your issue? I had the exact same issue with T3200M as well same phone Galaxy S6 tried every troubleshooting I could think of except wiping phone several other 5G devices in our condo have no issues staying connected whatsoever. taking responsibility for) anything . Gigabit pictured (at least on my version of the box): Front . It's been cutting out like crazy especially in the morning. Now, however when you have better channels selected for 5G and 2.4G, you may want to try it again. Rebooting it may solve the problem temporarily as you've seen. This will change base on location so running an analyzer from a desktop has limited usefullness. Hence my previous question about how many SSID's are visible which remains unanswered. It will say I am connected but right under the ssid it says "Internet not available" but as soon as I connect it will give me 25-35 Mbps and I will be good for a while. If it doesn't give you the information you need, Here is what I see with the Channels Summary Mode display screen. You can set the Channel for each by going into your T3200M router, signing in as Admin on the home page, then go to Wireless Setup, Advanced. It could be that the wifi selects another channel after doing the restart which is why it seems to solve the problem. Let me know if you got it resolved, I have a tech coming this Monday for the 2nd time. It does a WAN scan but really shows me nothing useful. Do you see a lot of your neighbor's SSIDs when scanning for WiFi? Just wondering if anyone else has had similar issues and is there a resolution? I have tried turning it on and off and also resetting the modem and neither of these things have worked. It usually indicates a connection problem between Telus and the modem/gateway. I tried WiFiInfoView on my PC laptop, and it seems to give good information. Back Just tested my iPhone 8+ with my new channel of 11 selected on 2.4G and got 71 Mbps download and 6 ms ping. The T3200M sucks on wifi. They should be able to see it losing the connection and troubleshoot from there. In my case channels 9, 10 and 11 would be poor choices. The internet light turns red while the wifi light stays green. Just testing now. A red/orange Internet light isn't often corrected by factory resetting the gateway. Check other devices and see if you're having similar issues. I have excellent signal strength and speed however I am plagued but connection issues. Thanks for the info. On wifi, if I'm a few feet from the modem sitting just below it on my stairs, I get about around 135 down and 150 up. My modem is upstairs in a 2 story house sitting on a 1/2 wall that is open to below. So I just got internet 50 hooked up in my new apartment and my WiFi (5 ghz) is cutting out like mad. I was beyond frustrated. However with my older laptop Asus PC on 5G I only got 34 down and 21 up, with a 16 ms ping. I tried but I just missed their business hours for customer support. I assume you recommend WiFi Analyzer? sans fil pour modem-routeur Actiontec T3200M. I'm beginning to think it's on their end, even though they say it's good. Thanks. I know you tried turning SmartSteering off and it made things worse. I've been using the T3200M for a few months now. My modem is upstairs in a 2 story house sitting on a 1/2 wall that is open to below. Is there anything I can do myself to fix it? If you’ve got homework tonight you may need to hotspot if your phone. TELUS Neighbourhood: Forums: Home Services: Internet & Home Phone: Actiontec T3200M Modem; Log in; Actiontec T3200M Modem. I thought this router would be better than this. The front light for the port flashes orange/red for gigabit and the back lights are always green, setting the port to 100Mbps makes one of the back lights go out and the front light change to green flashing. It doesn't appear to be rebooting.It's very odd.First thing in the morning when I fire up my laptop I do a Speedtest. Does this happen when connected to the 2.4Ghz channel as well? Please help ASAP I’m a university student and I have homework Usually it's around 13Mbps on 25Mbps service.Later on it will be 25-29 Mbps.Then I get dropped for no reason... Could be channel congestion. I have Internet 75 service. It's been cutting out like crazy especially in the morning. @RonAKAafter running some diagnostics yesterday I switched to channels to 11 for 2.4 and 161 for 5G. I now sign in on the 2.4 GHz line, and leave the rest of my stuff to the 5GHz SSID. Shows what frequency they are on and what channel they are using. I use an opensource WiFiAnalyzer on my phone. Do you now have two different SSID's, one for 2.4 GHz and another for 5 GHz? Please help ASAP I’m a university student and I have homework. sometimes wifi will refuse new or existing connections, as in i can't connect to the wifi, or if i do manage to connect, sometimes i am unable to access the internet. Have you tried calling Telus yet? WiFiAnalyzer seems to work for me and my phone hasn't been taken over by malware so that's about all I can say about it. I have over 40 devices on my network. Hello. I can't see the image you posted. Repeatedly through the day our devices, laptops, phones etc just drop the connection and reconnect. Most people leave it on the hardwares default. Page 21: Checking The Gateway's Status My Router is a T3200M. head to its forum board for active discussions or to start a new discussion. Thanks for sharing. Have it on laptop and my cell phone. Telus T3200M Gateway Band Steering Click Band Steering from any Wireless Settings screen to generate the Band Steering Configuration screen, which allows the user to configure the Gateway to automatically connect 2.4GHz and 5GHz wireless devices to the appropriate wire- less network bandwidth. You can also turn on smart steering so that it will automatically switch between 2.4 and 5 ghz. 6 feet away and just around the corner in my kitchen the wifi speed drops to 85 down and 65 up. I'm having a very similar problem with mine as well, I upgraded two days ago and wifi had been garbage, I use and dlink router and nothing.
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